ROVENTAQProducts, sales, and receipts in one placeWhile the account is open
Account and business records are kept while the account is open and as needed to operate, secure, and support the service. Visit counts older than 180 days are removed.
A security log or a record that must be kept can be kept for as long as that reason lasts.
Export and deletion
Write to support@getroventaq.com to ask for an export or to close a business or student account. The request must come from the account owner. A shop's own customer asks that shop, not ROVENTAQ, about that shop's sales.
Deleting a customer inside a shop can be blocked when that customer still has sales or a balance, so the shop's books stay intact.
Deletion is not promised to remove every backup on the same day. Backups are part of operating the service. No recovery-time promise is made.
Calculation mistakes
If a saved total is wrong because of a mistake in the software, write to support@getroventaq.com with the document and the date. A posted sale, purchase, or return is not rewritten in place. A correction is a return or a new transaction. Do not send a password.